Service Request Ticket - # 29288

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2008 03:47 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20030538[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Jan 05, 2009 01:22 PM 
they are all replaced and hooked up.
 Add Attachment
Richard Kavanagh student Dec 31, 2008 08:26 AM 
Friday should work well. I'm just getting the last
of these stations up and running.
 Add Attachment
Tricia Flaherty Dec 30, 2008 10:02 AM 
Steve was checking in and says he is available on 
Friday but early next week works well too
 Add Attachment
Richard Kavanagh student Dec 29, 2008 04:29 PM 
The image is done. One of the computers had a
heart attack. The motherboard is dead. We've gone
over the carcass for parts. Trisha gave me another
computer that she had set aside for just such an
occasion and it's been imaged and is getting CS3
installed now.
 Add Attachment
Richard Kavanagh student Dec 11, 2008 04:31 PM 
I'm making an image for this lab at the "ghost"
station.
 Add Attachment
Richard Kavanagh student Dec 11, 2008 09:24 AM 
Task reassigned to Richard Kavanagh.
 Add Attachment
Tricia Flaherty Dec 10, 2008 11:22 AM 
okay Steve is being a "squeaky Wheel" and is 
calling me for status daily, if it would speed up 
the process if we could get him the 4 general 
stations first and then the scanner station to 
follow later since it will require more setup time
 Add Attachment
Tricia Flaherty Dec 08, 2008 11:10 AM 
Steve says he has alot of availability this week 
if we can get these imaged soon that would be 
very helpful to getting them out of the way
 Add Attachment
Tricia Flaherty Dec 01, 2008 04:11 PM 
They should all get Office Pro 2003 with Office 
compatibility packs for 2007, ARC GIS 9.2 
complete install with extensions, hooked up to 
print to following Printers: Waterboy, GIS 
Plotter, and NS218A Deskjet
Admin access for Steve taylor and Jeff Templeton
W#20050180[Edit Inv] will directly replace W#20030808[Edit Inv] in SW 
Corner which is hooked to a scanner(scanjet8250) 
and gets Adobe CS3 Design Std from P0061633 moved 
to it
 Add Attachment
Tricia Flaherty Dec 01, 2008 03:54 PM 
we are replacing 5 stations in NS218A with the 
following W#s 20030538[Edit Inv], 20030809[Edit Inv], 
20030807[Edit Inv],20030808, and 20030787[Edit Inv] 
with W# 20050179[Edit Inv], 20050181[Edit Inv], 20050176[Edit Inv], 20050184[Edit Inv], 
20050180[Edit Inv]
software and printer instructions in next memo
They should all get Office Pro 2003 with Office 
compatibility packs for 2007, ARC GIS 9.2 
complete install with extensions,
Add Attachment