Service Request Ticket - # 29289

Service Request Information

CONTACT Name Dickinson, Eliot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2008 04:06 PM
Department Social Science Phone 88835
Location Email dickinse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20070774[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 1908FP 19in LCD Monitor
Serial No. CN0UW042641808367J1H Location PDR
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 22, 2009 03:00 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 22, 2009 03:00 PM 
Eliot emailed back 4/22/09:

Hi Teresa,
It's solved, I think. Many thanks.
Eliot

I also emailed him back and said we'll close it 
and to call back if starts happening again.
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Teresa Hutchinson Apr 22, 2009 02:37 PM 
Emailed Eliot 4/22/09:

Hi Eliot,

We have a service request for you (#29289) and we 
were just checking to see if this was still 
happening for you, it was in regards to emails 
printing poorly for you.

Let us know if we can assist with this or if, 
hopefully it has been resolved.

Thanks!
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Adam Wehner Apr 22, 2009 09:52 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Dec 02, 2008 02:16 PM 
PCL 6 drivers = no problem.

Problem is PCL 5e driver on RADAR.
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Brian Berkley Dec 02, 2008 02:16 PM 
Printing to SS-SocialScience on RADAR.

Deleted printer, reinstalled it, rebooted his
computer.

Also attached to SS-SocialScience on KLINGER and
printed the same message from there.

Happens with both IE and Firefox.

Reinstalled printer from RADAR is using PCL5e
drivers, from KLINGER is PCL6.
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Brian Berkley Dec 02, 2008 12:43 PM 
Only happens when using webmail, and happens if he
prints to a printer, or to PDF.
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UCS Tech Dec 02, 2008 08:56 AM 
Status changed to: Waiting for Contact
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Brian Berkley Dec 02, 2008 08:55 AM 
****This is an email****

Eliot,

Which printer are you having problems printing
email to?

What application are you using for mail? The web
client or Thunderbird or Outlook?

Thanks,
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Cinthya Mendez-Garcia Dec 01, 2008 04:08 PM 
says he cannot read the email that he prints off, 
says that it can't be the printer because it has 
worked fine.

the body of the message is random letters and 
numbers.
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