Service Request Ticket - # 29290

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2008 04:33 PM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070447[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. FTC61F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows dongraded to XP Pro sp2, Office from TRI site license

Wired NIC 00:1A:A0:6F:A0:8C

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Dec 05, 2008 08:48 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Dec 05, 2008 08:48 AM 
Called and left Vm saying that we were having
problems with email and that the issue has been
resolved and we are going to close this service
request.  Also told her to call us back if the
problem still exists
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Network Support Dec 02, 2008 08:57 AM 
Status changed to: Waiting for Contact
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Brian Berkley Dec 02, 2008 08:57 AM 
****This is an email****

Lyn,

We are in the process of deploying an anti-spam
appliance as our mail gateway, and there was an
issue yesterday afternoon.

Please let me know if you are still experiencing
problems.

Thanks,
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Cinthya Mendez-Garcia Dec 01, 2008 04:36 PM 
says it started happening today, and the people 
that are trying to send her emails are a part of 
her contacts. 

says it appears that the emails are spam and 
blocking her contacts. Hasn't had this happen 
before.

computer:
20070447[Edit Inv]
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