Service Request Ticket - # 29291

Service Request Information

CONTACT Name Nickelson, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2008 04:47 PM
Department President’s Office Phone 88888
Location Email nickeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040652[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. D0T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751;Upraded to MS OFfice Pro 2007 Plus from P0067818, Viking; Visio from WOU# 2000497

Wired NIC 00:11:43:B9:FC:42

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Dec 05, 2008 08:45 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Dec 05, 2008 08:45 AM 
No longer an issue
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Network Support Dec 02, 2008 08:58 AM 
Status changed to: Waiting for Contact
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Brian Berkley Dec 02, 2008 08:58 AM 
****This is an email****

Dianna,

We are in the process of deploying an anti-spam
appliance as our mail gateway, and there was an
issue yesterday afternoon.

Please let me know if you are still experiencing
problems.

Thanks,
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Cinthya Mendez-Garcia Dec 01, 2008 04:51 PM 
says they get a undeliverable message.
says this is happening since the last half hour.

her computer: 
20040652[Edit Inv]

says she is able to send but they cannot reply or 
send back to her.
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