Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Dec 02, 2008 08:45 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050199 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Intel Pentium M Processor 730
	Serial No.	DL0BY71	Location	PDR
	CPU	Pentium M 730 1.6GHz
	OS		Software
	Wired NIC	00:12:3F:DE:2C:28

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 05, 2008 12:40 PM	Also, I said I'd be closing the task since we don't have a way of replacing it.	Add Attachment
Audrey Sundkvist	Dec 05, 2008 12:40 PM	I called and left Lori a voice mail explaining the warranty issue, and I suggested they hand out this laptop last and inform users about the line so it won't cause them issues.	Add Attachment
Audrey Sundkvist	Dec 05, 2008 12:37 PM	We returned this laptop with all of the others we had from them. It has a vertical line of red pixels about 1 1/2" from the left of the screen. It is also out of warranty.	Add Attachment
Lance Jewett	Dec 04, 2008 08:31 AM	It is back here at UCS, it is in the pile of computers that are being ghosted.	Add Attachment
Sarah Callaway	Dec 02, 2008 08:46 AM	This laptop has a line across the screen, it is changing colors.	Add Attachment