Service Request Ticket - # 29302

Service Request Ticket - # 29302

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Service Request Information

CONTACT	Name	Lange, Marjory	Date	Dec 02, 2008 09:16 AM
	Department	Humanities Division	Phone	88307
	Location		Email	langem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030657 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	5L80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:D9:69:FD

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 02, 2008 12:35 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Dec 02, 2008 12:35 PM	She had a filter that was discarding all incoming messages.	Add Attachment
Brian Berkley	Dec 02, 2008 12:07 PM	Left VM.	Add Attachment
Sarah Callaway	Dec 02, 2008 12:05 PM	She needs it asap since it is the end of the term and will need to contact her students about various issues and her students are trying to contact her.	Add Attachment
Sarah Callaway	Dec 02, 2008 12:03 PM	She is very upset that we sent her an email to check the status of her email which she does not recieve	Add Attachment
Sarah Callaway	Dec 02, 2008 12:02 PM	Everyone else is getting their emails but not her. She is going to call back in an hour.	Add Attachment
Sarah Callaway	Dec 02, 2008 12:01 PM	She is still experiencing the issue, and is not able to get ANY emails, and would appreciate calls, instead of emails, since she cannot recieve any emails. I am putting it under high priority.	Add Attachment
Sarah Callaway	Dec 02, 2008 09:31 AM	An email that was sent out last weds she says was recieved a week late. Also that her email is forwarded to her Gmail account, and just wanted to let us know she's not getting anything in her gmail acocunt either.	Add Attachment
Network Support	Dec 02, 2008 09:19 AM	Status changed to: Waiting for Contact	Add Attachment
Brian Berkley	Dec 02, 2008 09:19 AM	**This is an email** Marjory, We are in the process of deploying an anti-spam appliance as our mail gateway, and there was an issue yesterday afternoon. Please let me know if you are still experiencing problems. Thanks,	Add Attachment
Sarah Callaway	Dec 02, 2008 09:17 AM	Her email account is not recieving emails. She sent 2 to herself from a different account and they still have not arrived, though the other account verifies that they have. Also she generally gets many emails on the days she is teaching, but today she has none, which is very unusual.	Add Attachment