Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Dec 02, 2008 09:47 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060075 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXD73095	Location	PDR
	Model	PQ5409A	Hostname
	Notes	fuser replacement under maintenance 12-2008 from P0068679, Maint Kit from P0073609 Jan 2010, fuser replacement Feb2011 from P0078821 SR#41165	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D2:B8:0D

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 10, 2008 01:50 PM	It got a new fuser and is running now.	Add Attachment
Joanie Kinnaman	Dec 05, 2008 10:38 AM	order fuser on P0068679	Add Attachment
Adam Wehner	Dec 04, 2008 01:35 PM	We are ordering a new fuser for the printer. It will be here begging of next week.	Add Attachment
Joan Guralnick	Dec 04, 2008 10:15 AM	Lori just called back. There is not a toner cartridge in the machine at all. Also, after the cartridge was replaced and the machine returned yesterday it still didn't work for them.	Add Attachment
Adam Wehner	Dec 04, 2008 10:02 AM	Printer got a new toner cartridge. It is now working fine.	Add Attachment
Joan Guralnick	Dec 03, 2008 11:24 AM	This is still not working correctly. It is still printing a toner mess.	Add Attachment
Adam Wehner	Dec 02, 2008 11:45 AM	Lance is going to go get it.	Add Attachment
Brian Berkley	Dec 02, 2008 09:59 AM	Task reassigned to Adam Wehner.	Add Attachment
Sarah Callaway	Dec 02, 2008 09:48 AM	She says there is toner everywhere inside it and also that the toner on the text printed isn't showing up, but there are splotches and lines on the printouts.	Add Attachment