Service Request Ticket - # 29333

Service Request Information

CONTACT Name Sprenger, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2008 08:29 AM
Department Phone 14006
Location Email sprengec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070406[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 7V8HWD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Windows XP Pro Software Windows XP PRo installed, Microsoft Office Pro Plus 2007 from P0063045 installed as Office Pro 2003

Wired NIC 00:1A:A0:61:CD:93

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Dec 04, 2008 12:35 PM 
Deleted files that were in quarantine and did a
full system scan but nothing was found.  I'm
guessing Sophos found and quarantined the virus.
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Stanley Ratcliff Dec 04, 2008 12:24 PM 
Task reassigned to Stanley Ratcliff.
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Sarah Callaway Dec 04, 2008 11:03 AM 
She will be in this afternoon (Thursday)
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Richard Kavanagh student Dec 04, 2008 08:56 AM 
Called and left a voice mail asking for
availability. I know these people are out of town
often.
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Ziad Al-sulaiman Dec 03, 2008 08:30 AM 
She downloaded a program called "the project 
list" and some alerts kept coming about some 
viruses.

available all day
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