Service Request Ticket - # 29338

Service Request Ticket - # 29338

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Service Request Information

CONTACT	Name	Jameson, Katie	Date	Dec 03, 2008 10:21 AM
	Department	Financial Aid	Phone	88436
	Location		Email	jamesonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030415 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 3.0GHz
	Serial No.	4L0Z141	Location	PDR
	CPU	Pentium 4-3.06Ghz
	OS	Unknown	Software	MS Office 2003 Pro from P0045604 installed as Office XP PRO, Adobe Acrobat 8.0 Pro from P0064755, Adobe CS4 from P0068583 downgraded to Contribute 3 installed 12-2008
	Wired NIC	00:0C:F1:8D:73:AC

TECHS	Submitted by	Tiffany Rockwell	Contact	trockwell06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 07, 2009 03:48 PM	installed and running	Add Attachment
Richard Kavanagh student	Jan 07, 2009 03:20 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Jan 06, 2009 11:41 AM	THis needs to be installed right away as Contribute 3 as the new machines have been delayed please get this done today as Mike Soukup is not the one to do this install The install is available at T:\Contribute\Contribute 3	Add Attachment
Kate Bappe	Dec 11, 2008 03:22 PM	Called to see if Michael Soukup, who does the finacial aide programming stuff for the computers. They are recieving new computers over winter break, once they get here he needs to work on them and he says he can load it when he does his other stuff.	Add Attachment
Kevin Elmore	Dec 11, 2008 02:30 PM	She will be out of town from Wednesday until after Christmas.	Add Attachment
Kevin Elmore	Dec 11, 2008 02:29 PM	Flexible: all day today and all day after 10am tomorrow (Friday).	Add Attachment
UCS Tech	Dec 11, 2008 01:25 PM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Dec 11, 2008 01:25 PM	Called and left VM	Add Attachment
Tricia Flaherty	Dec 11, 2008 12:44 PM	we also do not have media for the CS4 version yet	Add Attachment
Tricia Flaherty	Dec 11, 2008 12:36 PM	I meant Contribute 3 not CS3 below	Add Attachment
Tricia Flaherty	Dec 11, 2008 12:21 PM	Financial Aid has ordered a license of Contribute for Kate Jameson in AD308A, the most current version is CS4 but we want to install this as CS3 using the following Serial#CTD300-50838-67280- 80439 Basically we are downgrading so that she is not using a totally different version then everyone else. The install is available at T:\Contribute\Contribute 3	Add Attachment
Brian Berkley	Dec 03, 2008 10:40 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tiffany Rockwell	Dec 03, 2008 10:21 AM	**This is an email** Hello, Our office ordered some software to make changes to our WOU web page a few weeks back. We were originally going to order Dream Weaver, but I think we ended up getting something else. I was just checking on the status of our order to see if anything had come through. Again, I apologize that I cannot remember the name. Please let me know if you need anything from our office. Thank you. Katie WOU Financial Aid 88436	Add Attachment