Service Request Ticket - # 29340

Service Request Ticket - # 29340

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Service Request Information

CONTACT	Name	DelloStritto, Mary Ellen	Date	Dec 03, 2008 11:46 AM
	Department	Behavioral Sciences Division	Phone	89657
	Location		Email	dellostm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040622 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	8X2QV61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BA:D3:3C

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Mar 18, 2009 11:48 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Mar 18, 2009 11:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brad Dougherty	Mar 18, 2009 11:48 AM	No response from user.	Add Attachment
Brad Dougherty	Feb 05, 2009 09:13 AM	**This is an email** Mary, I apologize for the late response to your service request regarding your lost files in SPSS, your task was accidentally placed in a queue that no one checks regularly. Is this still an issue that needs to be resolved?	Add Attachment
Brad Dougherty	Feb 03, 2009 01:53 PM	Task reassigned to Network Support.	Add Attachment
Sarah Callaway	Dec 09, 2008 12:15 PM	She emailed us requesting the status of the task. the email follows.	Add Attachment
Sarah Callaway	Dec 09, 2008 12:15 PM	**This is an email** Please advise me as to the status of this service request. Thank you. -Mary Ellen Dello Stritto	Add Attachment
Joan Guralnick	Dec 03, 2008 11:59 AM	I sent Linda an email asking for the machine number.	Add Attachment
Joan Guralnick	Dec 03, 2008 11:51 AM	She was dealing one data file. She believes she was saving to her Mydocuments, the origianl file is still there but the extensively modified file is not there. original doc name studentneedssurvey.sav saved originally about 6 months ago. new file AH_complete.sav modified and saved on Dec 2nd	Add Attachment
Joan Guralnick	Dec 03, 2008 11:48 AM	She talked to a couple of music profs yesterday Kevin W., Diane Baxter and they also modified some files and when they opened the files the changes were no longer there.	Add Attachment