Service Request Ticket

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Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Dec 03, 2008 01:17 PM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080174 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SJ0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:22:E3:70
	Wireless NIC	00:21:E9:DC:11:3B
	Bluetooth NIC	00:22:41:3F:03:74

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Dec 05, 2008 09:40 AM	Was not connecting to WOU Secure , made it connect to that and wireless works.	Add Attachment
Stanley Ratcliff	Dec 05, 2008 09:21 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Lance Jewett	Dec 04, 2008 01:01 PM	**This is an email** HI Lance, My laptop still cannot connect to the web. Could you send a technician over today or tomorrow? I have class from 12:30-3:00 today but can be in my office after that. I plan to be grading in my office from 10-3 tomorrow (Friday), too. Let me know when you might be able to send someone by. Becca CH 312 8-8442	Add Attachment
Lance Jewett	Dec 04, 2008 09:03 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Dec 04, 2008 09:01 AM	Also left a VM **This is an email** Hi this is Lance from the University Computing Services. I have a service task for you about wireless and being unable to connect. I called an left you a message about the wireless being down. The wireless is working now and the issue we were having is fixed. So you should be able to reconnect and be able to use wireless again. If you can check to see if you are able to connect and then let me know if it is working or not. If it does happen to not work when would be a good time for a tech to stop by and help fix the problem? Thank you, UCS extension 88925	Add Attachment
Patrick Shanley	Dec 03, 2008 01:19 PM	She was trying to change the adminstrator name from wou computing to her own and she was trying to get rid of the entourage email program. When she was playing with the preferences she lost her wireless and doesn't know how to re connect. and she wanted download in design adobe program.	Add Attachment