Service Request Ticket - # 29361

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2008 10:15 AM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030731[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 6XC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:1C:38


TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Mar 17, 2009 01:01 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Mar 17, 2009 01:00 PM
Setup complete.
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Dale Goodell Mar 17, 2009 01:00 PM
Task reassigned to Dale Goodell.
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Dale Goodell Mar 11, 2009 04:23 PM
Appointment to deliver/setup new machine is
Tuesday, 3/17, at 9:30 am.
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Dale Goodell Mar 10, 2009 10:37 AM
Have left two voice mails asking for him to call
back to arrange a time to deliver.  I'll work
through the department secretary if we don't hear
back by Weds., 3/11.
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Kevin Elmore Mar 03, 2009 09:43 AM
Called and left vm asking for 3 or 4 days worth of
availability.
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Kevin Elmore Feb 23, 2009 10:28 AM
Task reassigned to New Equip. Setup.
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Octavio Cervantes Feb 17, 2009 09:38 AM
CALLED IN TODAY, HE SAYS TODAY AT
ANY TIME TODAY BETWEEN 2 AND 4 IS A GOOD TIME TO 
RECIEVE HIS COMPUTER. 
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Kevin Elmore Feb 10, 2009 09:27 AM
Task reassigned to Kevin Elmore.
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Audrey Sundkvist Feb 09, 2009 03:13 PM
Tech box 9.
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Audrey Sundkvist Feb 09, 2009 03:13 PM
Task reassigned to New Equip. Setup.
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Audrey Sundkvist Feb 09, 2009 03:13 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Audrey Sundkvist Feb 09, 2009 03:13 PM
This computer is ready to be delivered unless
David calls back with additional software besides
Office. I did not install PL/SQL or SPSS because I
think he uses the TS to access these.

Please note when he is available so we can arrange
deliver/organize periphials setup.
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Audrey Sundkvist Feb 09, 2009 12:00 PM
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Feb 05, 2009 04:50 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Feb 05, 2009 04:49 PM
I will be putting this station in tech inbox #9
with setup form and monitor below 
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Casey Sonflieth Feb 04, 2009 12:55 PM
he came in toady wondering if it is close to 
being completed 
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Richard Kavanagh student Jan 20, 2009 03:05 PM
I just called him to let him know. He says that
the best times to make the swap are Tuesdays from
10-12 or 2-4.
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Tricia Flaherty Jan 20, 2009 03:03 PM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Jan 20, 2009 03:02 PM
I will arrange to get him a GFA repalcement to go
out by the end of this week
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Richard Kavanagh student Jan 20, 2009 02:41 PM
he's using this as a reason to move up the
priority of getting a new computer.
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Richard Kavanagh student Jan 20, 2009 01:41 PM
I looked at the computer and didn't see a problem
with either the cpu/case fan or the power suply
fan.He has office hours starting at 2:30 so I'll
call then.
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Richard Kavanagh student Jan 20, 2009 01:17 PM
"Linda" is Linda Kunze. extension 88344
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Richard Kavanagh student Jan 20, 2009 01:16 PM
Task reassigned to Richard Kavanagh.
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Sarah Callaway Jan 16, 2009 05:08 PM
because we have a time frame now (any time before 
4pm) I am returning this to pending status so 
that it doesnt get overlooked or closed.
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Kevin Elmore Jan 08, 2009 10:05 AM
Linda (dept. secretary) can let the tech in any 
time before 4pm.
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Stephen Pierce Jan 05, 2009 03:47 PM
left VM asking to return call with info about 
good times to come by, or to advise if the 
problem has been resolved.  If we don't hear 
back within 5 days, the ticket will be closed.
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UCS Tech Dec 16, 2008 02:19 PM
Status changed to: Waiting for Contact
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Audrey Sundkvist Dec 16, 2008 02:19 PM
I called and left a message stressing the
importance of network drives and asking him to
call us for when he's ready.
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Tricia Flaherty Dec 10, 2008 11:16 AM
Available after 2 day,  he is wanting to make 
sure he doesn't lose any data he has on C: Drive  
I advised him to move what he can if possible to 
the network.  I will be able to give you a GFA 
replacement for this station due to its "vintage 
so make sure to work with hium to get all his 
files backed up and then let me know when you are 
ready to swayp out
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UCS Tech Dec 05, 2008 03:26 PM
Status changed to: Waiting for Contact
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Ryan Johnson Dec 05, 2008 12:20 PM
Called and left a message asking when it would be
a good time to come over and have a look at it.
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Sarah Callaway Dec 04, 2008 10:16 AM
He says that his fan is dying and making a 
constant loud noise. It started today.  His 
computer has been running a little strange so he 
shut it down last night and turned it on this 
morning and the  'horrible buzzing started'.
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