Service Request Ticket - # 29388

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2008 06:46 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20040918[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 8Z6QM71 Description Inspiron 6000, 1.60 GHz, 2MB Cache, 533MHz FSB
Serial No. 8Z6QM71 Location

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053152 moved to W#20050200(swap)

Wired NIC 00:12:3F:D1:EA:37


Wireless NIC 00:12:F0:87:6D:75


TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Joan Guralnick Dec 10, 2008 11:42 AM
Task reassigned to Joan Guralnick.
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Joan Guralnick Dec 10, 2008 11:42 AM
Part of a greater problem
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Sarah Callaway Dec 05, 2008 06:53 PM
While using this laptop in the lower level of the 
Library, I was constantly disconnected, and 
warnings would pop up every time this happened.

  Over the course of 15 minutes (6:30pm-6:45pm). 
I recieved 16 pop up alerts warning me my 
wireless connection was unstable, had been 
disconnected or was reconnected.  Since the 
number of disconnections was so high, I thought I 
should let you know what was going on.  

This happened regardless of what I had running, 
so it interrupted my typing quite regularly.  I 
am not sure if this has to do with location or 
with the wireless server itself, but others may 
call in about it, so I thought I would let you 
know (and if there is a way to get the pop ups 
from disrupting one's work I am sure that would 
be appreciated).  

I was working in a study room on the first floor 
Friday from 6-9, and I thought I would let you 
know about this!  Thank you!
Sarah Callaway
V00219340
scallaway06@wou.edu
503-586-4226
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