Service Request Ticket - # 29395

Service Request Information

CONTACT Name Vanderburg, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2008 08:57 AM
Department Human Resources Phone 88131
Location Email vanderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060226[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 72L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:83

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 08, 2008 10:00 AM 
I was able to meet with Judy. A release and renew
on her IP fixed the issue. Her/any network profile
was taking forever to load since she had no
network connection.
 Add Attachment
Audrey Sundkvist Dec 08, 2008 09:59 AM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Audrey Sundkvist Dec 08, 2008 09:06 AM 
Lenore Eliassen said that she is with the Provost
right now. She will call the helpdesk when Judy is
available.
 Add Attachment
Audrey Sundkvist Dec 08, 2008 09:02 AM 
Called and got voicemail. I didn't leave a
message. I am going to go over there to see if
she's there.
 Add Attachment
Richard Rogers Dec 08, 2008 08:58 AM 
Judy's computer will not let her log in.  After 
entering log in info, sits for 10 minutes then 
shuts down.  She says she was using her black 
berry all last week.
 Add Attachment