Service Request Ticket

Service Request Information

CONTACT	Name	Dauer, Susan	Date	Dec 08, 2008 09:47 AM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	spierce@wou.edu	88925

Entered by	Date	Memo
Stephen Pierce			Email Public
Entered by	Date	Memo
Stephen Pierce	Jan 05, 2009 03:35 PM	Task reassigned to Stephen Pierce.	Add Attachment
Stephen Pierce	Jan 05, 2009 03:35 PM	no long a problem. changing status and closing	Add Attachment
UCS Tech	Dec 11, 2008 03:30 PM	Status changed to: Waiting for Contact	Add Attachment
Kevin Elmore	Dec 11, 2008 11:00 AM	I came to her office and Dr. Dauer wasn't there. She had a note on her door to come in. I got a master key from the office person upstairs and got in. Logged on as administrator and couldn't do anything without her credentials. I called the office upstairs to have Dr. Dauer call the srd when she returned.	Add Attachment
Patrick Shanley	Dec 10, 2008 02:45 PM	she called back and said she would be available today until 4	Add Attachment
UCS Tech	Dec 09, 2008 08:41 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Dec 09, 2008 08:41 AM	Called and left VM and emailed	Add Attachment
Richard Rogers	Dec 08, 2008 09:48 AM	Sue is trying to log onto Mail on her Mac and it is not accepting her 'Keychain' password. If finally let her on but sometimes it does and sometimes it doesn't, so she wants someone to take a look at it.	Add Attachment