Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Dec 08, 2008 11:26 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080579 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	316HRH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0068583
	Wired NIC	00:21:70:3B:DE:32

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Dec 08, 2008 03:46 PM	Delivering to Nathan.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 03:46 PM	I didn't move it in ActiveDirectory (didn't know which OU it belonged in).	Add Attachment
Audrey Sundkvist	Dec 08, 2008 03:37 PM	Named, bound, and added Nathan as an Admin. It has: -MS Office -Roxio 10 -The latest: Adobe Reader, Google Earth, Quicktime, Java, Realplayer, iTunes, Flash, Shockwave, and Firefox -EverNote ritePen -StarBoard	Add Attachment
Audrey Sundkvist	Dec 08, 2008 03:26 PM	Updated. I made a copy of the updated image.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 02:31 PM	Has a basic image from June. Will update.	Add Attachment
Audrey Sundkvist	Dec 08, 2008 12:00 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Dec 08, 2008 11:27 AM	This should be a basic smart Classroom image with Office, please give to Nathan so that it can be installed in ED 240 Smart Classroom on WED 12/10 It is in TECH inbox #5 with keyboard and mouse etc.	Add Attachment