Service Request Ticket - # 29402

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2008 11:32 AM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080385[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755, 2.66GHz, 6M, VT, 1333MHz FSB
Serial No. 5274JH1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software Windows Vista Business downgraded to WIN XP PRO, Microsoft Office Pro Plus 2007 from P0067910

Wired NIC 00:21:70:38:B4:46

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Dec 29, 2008 04:21 PM 
Image is all done. Bill and Josh began installing
the systems today. 

The Instructor station is ready for whatever it is
that Nathan does to them. It is sitting in tech
inbox 4.
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Richard Kavanagh student Dec 17, 2008 08:29 AM 
spellcheck lol
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Richard Kavanagh student Dec 17, 2008 08:29 AM 
So Adam does not need t be set up on the terminal
servers. It has a liscens manager that needs to be
installed on some server (possibly wolfman since
that's already acting as a licens manager for
arcGis) and then the clients will need to be
pointed at the server. There are detailed
instructions in the "Comcurrent Network
Administrators Guide" that comes with the software.
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Richard Kavanagh student Dec 10, 2008 09:59 AM 
I have the image set up except for ADAM
Interactive Anatomy 4.
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Richard Kavanagh student Dec 10, 2008 09:16 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Dec 10, 2008 08:11 AM 
I have the comp from the inbox on my work area
being imaged and set up.
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Tricia Flaherty Dec 09, 2008 04:04 PM 
one station is in tech inbox# and the rest(11) 
are on desk by red doorway, I have cabling and 
accessories and monitors out in fee payment 
hallway
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Tricia Flaherty Dec 09, 2008 04:01 PM 
See Brian Berkley for Adam Software info as he 
will be taking care of the network install
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Tricia Flaherty Dec 09, 2008 11:01 AM 
Needs to have Microsoft Office Pro 2003 with 
Compatibility Pack, Roxio Creator™ Cyberlink 
PowerDVD, iworx LabScribe found at 
T:\iworx_LabScribe\LABSCRIBE may need to run 
program as admin according to LeMaster, LeMaster 
will need to be an admin on theses stations, 
There is also a piece of Anatomy software called 
ADAM Interactive Anatomy 4 that I beleive will be 
accessed via the termail server
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