Service Request Ticket - # 29407

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2008 12:33 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050154[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. H0CWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:BF:76

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 24, 2009 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Feb 24, 2009 12:07 PM 
All of these machines were re imaged since the
malware issue.  All of the machines in the library
were working at that time.
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Kevin Elmore Feb 16, 2009 12:08 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Feb 16, 2009 12:07 PM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Feb 16, 2009 12:07 PM 
Status changed from (5) Completed to (4) On Hold
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Kevin Elmore Feb 16, 2009 12:07 PM 
This machine was found in itc 007.  curious about
its status.  The machine is located in itc 013 on
the top left shelf of the stacked tables.
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Adam Wehner Feb 06, 2009 04:39 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Feb 06, 2009 04:39 PM 
This computer has been fixed and returned and all
of the computer in the ref area of the lib have
been reimaged.
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Joan Guralnick Jan 15, 2009 01:58 PM 
Lori called back on this and was wondering when 
they could expect a replacement. She said the 
demand is pretty high in the area that it came 
from
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Ryan Johnson Dec 10, 2008 02:58 PM 
Task reassigned to Adam Wehner.
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Tricia Flaherty Dec 09, 2008 05:24 PM 
Ryan, I talked with Adam Wehner about this for 
finding a replacement.  He should be looking 
finding a replacement GX280, He thought he may 
have one that was by his desk area
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Ryan Johnson Dec 09, 2008 02:37 PM 
Confirmed bad motherboard + PSU.  It is also out
of Warranty.  Working with Trischa to find a
replacement.
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Ryan Johnson Dec 09, 2008 01:08 PM 
Task reassigned to Ryan Johnson.
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Kevin Elmore Dec 08, 2008 12:35 PM 
The machine went blank and the cpu light went to 
the amber.  On the reboot attempt, the machine 
went straight to the amber light without beeping.
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