Service Request Ticket - # 29408

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2008 01:44 PM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP8460HNZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS MAC OS X 10.7 (LION) Software MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:23:32:93:BC:7E


Wireless NIC 00:23:12:19:16:4A


Bluetooth NIC 00:23:12:40:17:9B

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Dec 09, 2008 01:29 PM 
She needed admin rights. I gave her the rights via
ARD.
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Richard Kavanagh student Dec 09, 2008 01:28 PM 
Task reassigned to Richard Kavanagh.
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Kevin Elmore Dec 08, 2008 01:45 PM 
She's in Eugene, btw.
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Kevin Elmore Dec 08, 2008 01:45 PM 
She just got her new mac and her user account 
isn't there.  There is only an admin account and 
a "network-managed" account.  Also needs IMAP 
configured.
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