Service Request Ticket - # 29414

Service Request Ticket - # 29414

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Service Request Information

CONTACT	Name	Wright, Ryan	Date	Dec 09, 2008 10:05 AM
	Department	Creative Arts/Theater-Dance	Phone	88861
	Location		Email	wrightr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070858 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Vectorworks lab licensing from P0067880, Adobe Photoshop Extended CS5 WIN License from P0077238
	Wired NIC	00:1E:C9:7A:84:9A

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 23, 2009 11:34 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Apr 23, 2009 11:34 AM	He emailed me back and since we switched over to the new print server he is good to go.	Add Attachment
Adam Wehner	Apr 22, 2009 01:07 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Apr 22, 2009 01:07 PM	Emailed him to let me know what he has now that the new print server is up and running.	Add Attachment
Richard Kavanagh student	Jan 02, 2009 11:13 AM	Audrey and I just spent about an hour trying to get this printer working. no luck.	Add Attachment
Adam Stubblefield	Dec 29, 2008 02:39 PM	Called and checked again on the status of his request.	Add Attachment
Richard Rogers	Dec 19, 2008 12:31 PM	Ryan called back for status,I talked to Adam Wehner and he's aware and is working on it and knows the printer is a problem. (Teresa H)	Add Attachment
Courtney Carlson	Dec 12, 2008 01:25 PM	Called for status, adam was behind me. Told him it is being worked on.	Add Attachment
Jeff Sawyer	Dec 12, 2008 08:57 AM	Mr. Wright called again to let us know that he needs to print to this printer today for payroll purposes. He would like to know if he can get it fixed by today.	Add Attachment
Sarah Callaway	Dec 11, 2008 11:31 AM	He called back to check up on the status.	Add Attachment
Brian Berkley	Dec 11, 2008 10:21 AM	Task reassigned to Adam Wehner.	Add Attachment
Sarah Callaway	Dec 09, 2008 10:05 AM	This is a new system and it won't let him print to the printer he needs to use, CA-minicooper.	Add Attachment