Service Request Ticket - # 29424

Service Request Ticket - # 29424

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Dec 09, 2008 01:58 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20051218 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Business Inkjet 2800dtn Printer #C8164A#A2L
	Serial No.	SG63318E50	Location	PDR - Picked up by PP on 12/8/10
	Model	C8164A	Hostname	hlcolor3.wou.edu
	Notes	duplexing, extra paper tray, name is	Ink/Toner Refill
	Wired NIC	00:11:0A:EB:EA:72

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 07, 2009 10:27 AM	Talk to Lori and let her know that there was not a plan to replace the printer.	Add Attachment
Adam Wehner	Jan 05, 2009 08:21 AM	Called and left VM to call me back.	Add Attachment
Adam Wehner	Jan 02, 2009 08:47 AM	Called and left VM to call me back when she gets a chance.	Add Attachment
Tricia Flaherty	Dec 18, 2008 11:08 AM	Task reassigned to Adam Wehner.	Add Attachment
Tricia Flaherty	Dec 18, 2008 11:08 AM	Adam, Please advise the Library to the fact that this won't be replaced and that they will have to make due with the two they already have. Tricia	Add Attachment
Sarah Callaway	Dec 18, 2008 10:57 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Sarah Callaway	Dec 18, 2008 10:57 AM	They need this printer replaced, but haven't been contacted. I don't know if it is already ordered or not, but she would like a call to know if and when they are getting a replacement printer.	Add Attachment
Adam Wehner	Dec 16, 2008 09:13 AM	This printer is dead and it won't be repaired due to the cost of the printer.	Add Attachment
Lance Jewett	Dec 10, 2008 02:58 PM	Task reassigned to Adam Wehner.	Add Attachment
Lance Jewett	Dec 10, 2008 02:58 PM	We brought it back it is on the floor by the desk next to the in boxes	Add Attachment
Chris Marsaglia	Dec 09, 2008 01:59 PM	A printer at the library is acting up. It says the cyan cartridge is empty when it is clearly full and then it will print 3-4 pages and then quit. Something might be up with the sensor.	Add Attachment