Service Request Ticket

Service Request Information

CONTACT	Name	McGrew, Cat	Date	Dec 09, 2008 02:44 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070782 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	43BD1G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P005422 installed as Office Pro 2003
	Wired NIC	00:1E:C9:62:D0:0B

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Dec 11, 2008 02:12 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Dec 11, 2008 02:09 PM	Part 2 of adventures in troubleshooting: I tested the BCC w/ 25 recipients and I got the same message. So what I did was.... cliffhanger..... followed the instructions and waited 10 seconds and tried again...and it worked.	Add Attachment
Brad Dougherty	Dec 11, 2008 02:05 PM	Well, like any web app....if you click submit many times, it will do multiple submits. This may sound crazy but here's my solution: Click send only once.	Add Attachment
Brian Berkley	Dec 11, 2008 01:31 PM	End users click send repeatedly, and end up sending numerous messages.	Add Attachment
Brian Berkley	Dec 11, 2008 01:30 PM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Dec 11, 2008 01:30 PM	BCC field when populated with 25 addresses, gets a message took to long to send, please recompose or send again. Then it eventually sent about 15 seconds later. Config setting for CE on Sundown perhaps? Timeout value?	Add Attachment
Joan Guralnick	Dec 10, 2008 09:16 AM	You know, I remember talking to Chris about this one, but I can't remember waht I said! So, I'm taking myself out of the loop on this one.	Add Attachment
Brian Berkley	Dec 10, 2008 09:03 AM	Left VM	Add Attachment
Chris Marsaglia	Dec 09, 2008 02:45 PM	Joan will take care of it.	Add Attachment