Service Request Ticket - # 29436

Service Request Information

CONTACT Name Chisholm, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2008 04:06 PM
Department Phone 88541
Location Email chishola@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040966[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260U2SDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Joan Guralnick Dec 11, 2008 12:18 PM
Task reassigned to Joan Guralnick.
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Joan Guralnick Dec 11, 2008 12:17 PM
She knew nothing about her network share or how 
to access it.  I showed her how and she is very 
happy.
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Joan Guralnick Dec 11, 2008 12:17 PM
This wasn't just that she didn't have the 
shortcuts she wanted.  She didn't exist as a user 
on this computer.  She was unable to open or 
activate any folders or programs.  She is good 
now.
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Joan Guralnick Dec 09, 2008 04:11 PM
She is frustrated and would really like some help.
She will be available during the break and can 
meet you at her office.
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Joan Guralnick Dec 09, 2008 04:09 PM
Joan's entry
home phone number  503-606-0945
She will be around town and you can call her. I'm 
closing this task and opening a new one under Amy 
Chisolm  29436 

The old task number was 29112
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Joan Guralnick Dec 09, 2008 04:08 PM
Audrey's entry
Called and left another message asking when she'll
be here during break.
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Joan Guralnick Dec 09, 2008 04:08 PM
Audrey's entry  
Called and left a message asking when she will be
available today or next week. I mentioned it's
tough to accommodate a small window of time, but
that we will do our best.
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Joan Guralnick Dec 09, 2008 04:07 PM
says she was able to log on but her icons on her 
desktop are all gone.
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Joan Guralnick Dec 09, 2008 04:07 PM
This task was origianlly under her office mates 
name.  All of the phone message had been left for 
her office mate and she never got them.  I have 
closed the original task and created a new one 
for just Amy Chisholm.
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