Service Request Ticket - # 29471

Service Request Information

CONTACT Name Paraskevas, Cornelia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2008 09:39 AM
Department Humanities Division Phone 88477
Location Email paraskc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040670[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. j1t8z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:10:FB

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 28, 2009 11:21 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 28, 2009 11:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 28, 2009 11:21 AM 
Cornelia emailed back on 4/28/09:

    Hi--I had no trouble this morning,
Thanks for checking
Cornelia
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Teresa Hutchinson Apr 27, 2009 12:32 PM 
Emailed Cornelia on 4/27/09:

Hi Cornelia,

Hope things are well!
 
We have a service request for you (#29471) that 
was in regards to an error message you received 
when trying to print a word document.

We recently made a change with the print servers 
and are now using "bart" for printing.  We were 
checking to see if this is was still occurring 
for you.
 
Let us know if we can
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Adam Wehner Apr 27, 2009 11:37 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Apr 27, 2009 11:37 AM 
Email her to let me know if she is still having
this problem since we have switched to bart.
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Kate Bappe Mar 16, 2009 12:04 PM 
She needs this for class. To her own personal. 
Nothing from adobe is working. She called in 
again with the same problem. I told her to try 
printing to a different printer for now.
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Cinthya Mendez-Garcia Mar 16, 2009 11:02 AM 
used to get it from word but now she gets it from 
adobe says it does not recognize the printer. 

says the spool is not running. 

available hours:
today until 1:30pm
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Brian Berkley Dec 11, 2008 10:22 AM 
Task reassigned to Adam Wehner.
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Sarah Callaway Dec 11, 2008 09:40 AM 
She gets an error message whenever she tries to 
print- her printer is a personal printer but the 
computer is the schools computer.
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