Service Request Ticket - # 29474

Service Request Information

CONTACT Name Bahari-Kashani, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2008 11:04 AM
Department Business/Economics Division Phone 88354
Location Email baharih@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070942[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 13B5CG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792 installed as Office Pro 2003

Wired NIC 00:1E:C9:77:AC:53

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 11, 2008 02:50 PM 
I reinstalled Sophos and showed him how to run a
scan on his own in case he ever wants to. He asked
about Arabic fonts on his computer. I installed
the East Asian language options and installed
Arabic, but we could not get the file he wanted to
display in anything but gibberish. My Mac displays
it in Arabic. I let him know that this is likely
cause by the way it was originally created. Note:
he told me he doesn't speak Arabic anyway.
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Audrey Sundkvist Dec 11, 2008 12:02 PM 
He sent me the email. It is in Arabic, and so I
think that is the problem he is having. I will go
by at 1:30 and veryify he has anti-virus and that
it is working properly.
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Sarah Callaway Dec 11, 2008 11:46 AM 
He will go out again, if no one contacts him 
soon, but he is flexible and can come back 
whenever we need to talk to him.
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UCS Tech Dec 11, 2008 11:38 AM 
Status changed to: Waiting for Contact
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Stanley Ratcliff Dec 11, 2008 11:38 AM 
Called and left VM
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Sarah Callaway Dec 11, 2008 11:05 AM 
He is afraid he has a virus, he clicked on a file 
to open it from an email, but all he saw is code, 
and is afraid it was a virus.  I told him to 
forward the suspect email to virusinfo@wou.edu, 
and told him I would set up a request for someone 
to look at it.
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