Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Dec 12, 2008 10:42 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080170 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY108963	Location	PDR
	Model	CB516A	Hostname	lab-mnb110.wou.edu
	Notes	duplexing, 2nd 500 sheet tray IP: 140.211.78.36	Ink/Toner Refill	HP 64A or HP 64X
	Wired NIC	00:1E:0B:17:D2:5F

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 19, 2008 02:22 PM	Reset all of the printers and they should now be working.	Add Attachment
Lance Jewett	Dec 16, 2008 11:58 AM	Task reassigned to Adam Wehner.	Add Attachment
Jeff Sawyer	Dec 12, 2008 10:44 AM	She said a number of students have sent print jobs to the printer in MNB 110 and they are not being printed. When they look in the student's printing queue, the job is labeled "pause." They are not able to print and cannot cancel these jobs either. She also wanted to make sure that if we cancel the jobs that the students don't lose print credtis.	Add Attachment