Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Dec 12, 2008 01:00 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080464 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	6BQ3PH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgraded on P0081747, Microsoft Office Pro Plus 2007 from P0068380
	Wired NIC	00:21:70:43:F4:BF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 05, 2009 02:33 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 05, 2009 02:33 PM	This has been installed.	Add Attachment
Kevin Elmore	Jan 02, 2009 10:33 AM	Called and let him know it's ready.	Add Attachment
Kevin Elmore	Dec 16, 2008 01:28 PM	Task reassigned to Kevin Elmore.	Add Attachment
Tricia Flaherty	Dec 12, 2008 01:18 PM	this is in tech inbox #4	Add Attachment
Tricia Flaherty	Dec 12, 2008 01:16 PM	This should be a basic smart Classroom image with Office Pro 2003 with Compatibility Pack, Roxio Creator Cyberlink PowerDVD, iworx LabScribe found at T:\iworx_LabScribe\LABSCRIBE may need to run program as admin according to LeMaster, LeMaster will need to be an admin on this station, There is also a piece of Anatomy software called ADAM Interactive Anatomy 4 that I beleive will be accessed via the network like the Lab machines that are for NS006 in Service Request#29402	Add Attachment