Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Dec 12, 2008 01:15 PM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070671 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	C9R0YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	C9R0YF1	Location	was Physical Plant
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150,
	Wired NIC	00:1E:C9:61:48:1E

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Courtney Carlson	Dec 12, 2008 01:43 PM	Told him I'd call him back and let him know... Brad called him back. Closing task.	Add Attachment
Brad Dougherty	Dec 12, 2008 01:33 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Dec 12, 2008 01:33 PM	Killed his session. Problem fixed.	Add Attachment
Courtney Carlson	Dec 12, 2008 01:18 PM	no prob logging in but once he does nothing is there. blue screen nothing else. no programs, no toolbar. tried logging in mult times throughout the day wants to know if it can be resolved today (I can call him back to let him know either way) because if it can't he is going home because he can do nothing without it.	Add Attachment