Service Request Ticket - # 29505

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2008 01:56 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080174[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook 13-in (white) #Z0FK
Serial No. SW88290SJ0P5 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114

Wired NIC 00:22:41:22:E3:70


Wireless NIC 00:21:E9:DC:11:3B


Bluetooth NIC 00:22:41:3F:03:74

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Richard Kavanagh student Dec 30, 2008 08:11 AM 
Task reassigned to Kevin Elmore.
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Richard Kavanagh student Dec 17, 2008 09:54 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Dec 17, 2008 09:54 AM 
she's picked it up.
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Kevin Elmore Dec 16, 2008 01:36 PM 
Called and left a message about when to deliver. 
The machine is in Tech Outbox #5.
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Kevin Elmore Dec 16, 2008 12:58 PM 
InDesign installed.  Also updated Firefox.  Ran
Software Update.
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Kevin Elmore Dec 16, 2008 12:17 PM 
CS Web Premium installed. 

Still needs CS InDesign.
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Kevin Elmore Dec 12, 2008 03:09 PM 
Task reassigned to Kevin Elmore.
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Courtney Carlson Dec 12, 2008 01:59 PM 
She came in person. It's a wou issued machine.

She emphasized she needs: InDesign, Photoshop, 
Dreamweaver

Handed off the machine to Wehner.
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