Service Request Ticket - # 29512

Service Request Information

CONTACT Name Silver, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2008 06:54 PM
Department Campus Public Safety Phone 88481
Location Email silverm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060248[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. C4L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:07:0F

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Dec 16, 2008 04:44 PM 
Was able to clean them off with a combination of
Windows Defender, Malware-bites, and Spybot S&D. 
Had user login to verify successfully.  Will keep
tabs on this trouble call in case such issues
arise again in the future.
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Ryan Johnson Dec 16, 2008 03:34 PM 
Task reassigned to Ryan Johnson.
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Lance Jewett Dec 16, 2008 01:37 PM 
malware bites, is a free software that can get rid
of the anti virus 2008 virus.
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Ryan Johnson Dec 16, 2008 12:51 PM 
Called and was told he wouldn't be in until 3 PM.
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Richard Kavanagh student Dec 16, 2008 08:31 AM 
sounds like windows antivirus 2008.
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Adam Bates Dec 15, 2008 06:56 PM 
He has scanned the machine with Sophos and found 
nothing. The alerts are coming from somewhere 
else. He said they had a "red shield logo".
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