Service Request Ticket - # 29523

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2008 12:32 PM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070447[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. FTC61F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows dongraded to XP Pro sp2, Office from TRI site license

Wired NIC 00:1A:A0:6F:A0:8C

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 16, 2008 01:58 PM 
I was able to guide her through connecting remotely.
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Audrey Sundkvist Dec 16, 2008 01:35 PM 
Task reassigned to Audrey Sundkvist.
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Sarah Callaway Dec 16, 2008 12:35 PM 
She is out of town and needs to access her school 
desktop the computer she is trying to access it 
from is a WOU computer: 20050366[Edit Inv]
217.132.248.134  IP address
503-837-0093 Please call her at this number
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