Service Request Ticket - # 29528

Service Request Information

CONTACT Name Berry, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2008 08:14 AM
Department Registrar’s Office Phone 88192
Location Email berryp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050774[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 45Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:33:0B

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 05, 2009 09:50 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 05, 2009 09:50 AM 
Called and he said everything is working properly.
 Went over filters and other settings to make sure.
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Richard Rogers Dec 19, 2008 08:15 AM 
Patrick called and said he had several test 
emails to him from different people, and has not 
recieved any of them.
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Brian Berkley Dec 18, 2008 01:21 PM 
Ask if he set any filters... Have him log in to
web mail and check his filters.
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Lance Jewett Dec 18, 2008 10:43 AM 
Called and left a voice mail. Asking if he did
receive the email or not.
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Lance Jewett Dec 17, 2008 09:58 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Dec 17, 2008 09:58 AM 
****This is an email****
Hi this is Lance from the University Computing
Services.
I have a task for you about your email and not
receiving any emails. I'm sending this email as a
test email to help me understand the issue. So if
you do receive this email please respond and let
me know so I can fix the issue.

Thank you,
UCS
Extension 88925
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Lance Jewett Dec 17, 2008 09:58 AM 
His email is berryp@wou.edu and im going to send
him an email to test if his alias is not working.
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Sarah Callaway Dec 17, 2008 08:15 AM 
He has been away for 5 weeks and took down his 
away email message and for two days has not 
recieved a single email.
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