Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Dec 17, 2008 08:42 AM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070980 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	9TFYBG1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	9TFYBG1	Location	007
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003
	Wired NIC	00:1E:C9:76:EF:4C

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 07, 2009 03:17 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 07, 2009 03:16 PM	I just called to check up on this and it turns out that someone already imaged the computer and brought it back. She says everything's working well now. I'm closing the task.	Add Attachment
Joan Guralnick	Jan 06, 2009 08:45 AM	This is still a problem for her. She is unable to log into her computer at all. She can't do her work.	Add Attachment
Richard Kavanagh student	Dec 17, 2008 09:29 AM	I ran spybot and adaware on her computer.	Add Attachment
Richard Kavanagh student	Dec 17, 2008 08:57 AM	she's able to get the login screen now but is afraid she has a virus or something.	Add Attachment
Richard Kavanagh student	Dec 17, 2008 08:56 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Sarah Callaway	Dec 17, 2008 08:42 AM	She tries to press ctr alt delete to log in, but the computer does not respond.	Add Attachment