Service Request Ticket - # 29546

Service Request Ticket - # 29546

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Service Request Information

CONTACT	Name	Richards, Kristi	Date	Dec 18, 2008 10:17 AM
	Department	Business Services	Phone	88284
	Location		Email	richardk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20031162 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag		Description	1901FP, 19 inch flat panel display
	Serial No.	MXODY5264663479523OU	Location	Kristi Richards - Head Cashier/Supervisor

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Jan 20, 2009 10:42 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jan 20, 2009 10:42 AM	They're fixed.	Add Attachment
Brian Berkley	Dec 29, 2008 01:20 PM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Dec 29, 2008 12:46 PM	This happens when they have the file open, and power is lost or the system shuts off while the file is open. The only work around is to open the file read only, save it to a new name, and let the unix systems admin know the file path so they can delete the read only version.	Add Attachment
Richard Rogers	Dec 29, 2008 09:14 AM	Katie Rutts WOU#20031171	Add Attachment
Richard Rogers	Dec 29, 2008 09:13 AM	Both Kristi and Katie Rutt are have this problem again.	Add Attachment
Richard Kavanagh student	Dec 29, 2008 08:26 AM	She opened it this morning and did not receive the error. I will ask Berkley about this when he comes in but for now it seems resolved.	Add Attachment
Richard Kavanagh student	Dec 19, 2008 11:44 AM	Files that need to be edited: //cougar/cashiers/cashbal/cashlog.xls //cougar/cashiers/cashbal/cashbal08-09.xls Error message: "filename" is locked for editing by crowj	Add Attachment
Richard Rogers	Dec 19, 2008 08:36 AM	Kristi called and said she restarted her computer and the files are still read only.	Add Attachment
Richard Kavanagh student	Dec 18, 2008 10:45 AM	these are files they edit on a daily basis. I'm having her try restarting her computer to see if it's just a problem with her permissions or if it's a problem with the files.	Add Attachment
Richard Kavanagh student	Dec 18, 2008 10:40 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Sarah Callaway	Dec 18, 2008 10:19 AM	The excell file says that Joe Crowe is in it, and they need to open it and be able to edit, but it is read only. 2 different files - she has tried to go to 2 different excell files and gets the same message. cashbal0809.xls in Cashiers on samba	Add Attachment