Service Request Ticket

Service Request Information

CONTACT	Name	Wright, Ryan	Date	Dec 18, 2008 01:42 PM
	Department	Creative Arts/Theater-Dance	Phone	88861
	Location		Email	wrightr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070858 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Vectorworks lab licensing from P0067880, Adobe Photoshop Extended CS5 WIN License from P0077238
	Wired NIC	00:1E:C9:7A:84:9A

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	rjohnson07@wou.edu	88925

Entered by	Date	Memo
Ryan Johnson			Email Public
Entered by	Date	Memo
Ryan Johnson	Dec 18, 2008 02:18 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	Dec 18, 2008 02:17 PM	Was able to get in. Ran Malwarebytes Anti-malware on it and cleaned it up. Had user log in and verify. Noted that he had a "corrupted profile" message come up after the cleaning, but he wasn't worried, as he stored all of his stuff on the H:\drive. Will keep a note of it for future reference.	Add Attachment
Ryan Johnson	Dec 18, 2008 01:56 PM	Tried to head down their after talking with him, but the doors to the building are all locked up. Called him again and left a message. Will try again here shortly.	Add Attachment
Kevin Elmore	Dec 18, 2008 01:47 PM	It's an evaluation version of MS Ant-Spyware 2009. 971-240-2225 Dennis Wadsworth is the current user, though the machine belongs to Ryan Wright. He has Sophos on it. He's getting ready to leave for today.	Add Attachment