Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Cathy	Date	Dec 19, 2008 11:37 AM
	Department	The Research Institute	Phone	5413460593
	Location		Email	thomasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080533 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	QP8460HNZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.7 (LION)	Software	MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905
	Wired NIC	00:23:32:93:BC:7E
	Wireless NIC	00:23:12:19:16:4A
	Bluetooth NIC	00:23:12:40:17:9B

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 16, 2009 01:19 PM	Called Cathy to see if she was still having problems. She said everything is working fine.	Add Attachment
Stephen Pierce	Jan 05, 2009 06:42 PM	**This is an email was sent on Dec 23** Monday, I called in a request and did not receive a number My new MAC is lovely however I am unable to: 1) use the mail program 2) download palm software THANKS cathy Cathy Thomas Teaching Research Institute 99 West 10th Avenue, Suite 370 Eugene, OR 97401 541-346- 0593	Add Attachment
Brian Berkley	Jan 05, 2009 05:27 PM	Task reassigned to Brian Berkley.	Add Attachment
Sarah Callaway	Dec 31, 2008 09:53 AM	**This is an email** She sent us the following just checking on the status of my request --- i was hoping this could get fixed over the break thanks cath	Add Attachment
Richard Rogers	Dec 19, 2008 11:38 AM	Cathy is trying to access mail and it wont let her, and Palm wont let her install due to permissions. Also she has duplicate logins on the computer.	Add Attachment