Service Request Ticket - # 29557

Service Request Information

CONTACT Name McDaniel, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2008 01:30 PM
Department Human Resources Phone 88963
Location Email mcdanieh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070984[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. 9XVTBG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003, , Adobe Acrobat Pro v7 from P0059450 transferred from W#20040689 7/2008

Wired NIC 00:1E:C9:7B:0A:41

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Dec 19, 2008 02:49 PM 
She has Virtumonde, a Trojan, on her box. I ran
Spybot, Spyware Blaster, and Malware Bytes to get
her cleaned up. I also uninstalled toolbars.
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Audrey Sundkvist Dec 19, 2008 01:46 PM 
Task reassigned to Audrey Sundkvist.
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Richard Rogers Dec 19, 2008 01:31 PM 
Has a virus and needs it clean.  It pops open 
internet explorer ads. She is a part of HR.
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