Service Request Ticket - # 29558

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 23, 2008 10:33 AM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080174[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook 13-in (white) #Z0FK
Serial No. SW88290SJ0P5 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114

Wired NIC 00:22:41:22:E3:70


Wireless NIC 00:21:E9:DC:11:3B


Bluetooth NIC 00:22:41:3F:03:74

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 21, 2009 10:28 AM 
Task reassigned to Stanley Ratcliff.
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Sarah Callaway Jan 16, 2009 05:16 PM 
Because she called us and gave us times to work 
on this with her, I changing the status to 
pending.
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Casey Sonflieth Jan 07, 2009 10:44 AM 
She is back from out of town and needs the serial 
numbers to make the Adobe work on her computer. 
she is on campus on Mondays and Wednesdays from 
10:30am to 12pm.

you can call her to tell her the numbers too.

Phone:8-8925
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UCS Tech Jan 05, 2009 03:20 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Jan 05, 2009 03:20 PM 
I called and left a voicemail asking when she'll
be around and have the laptop with her.
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Audrey Sundkvist Dec 31, 2008 09:51 AM 
She is using a Laptop, but we don't like to hand
out serial codes to users. We need to arrange to
meet wth her whens he has the laptop on campus.
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Kevin Elmore Dec 29, 2008 02:34 PM 
Called and left msg asking when we can help her
over the phone.  Please transfer her back to the
Tech Room when she calls.  If no answer, note
available times for callback.
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Sarah Callaway Dec 23, 2008 10:35 AM 
Adobe Creative Suits have not been registerd and 
so she needs the number to register them.
503-910-8764 either call or email her with the 
info.  In Design and Photoshop and possibly Dream 
Weaver.
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