Task reassigned to Brian Berkley.

****This is an email****

Don,

If Robin needs Outlook, you can login to her
machine, go to Add/Remove Programs on the Control
Panel, click on Office, and select Change,
Customize, and then put a check mark in the
Outlook box.

I will be in the office at 11.
Also, download this file:
http://www.wou.edu/~berkleyb/stuff/9dec08.ex_ and
then rename it to 9dec08.exe and run it when Robin
is logged in so she can fill in her username and
stuff to setup Outlook.

If you need help, give me a call around 11ish.

Brian

****This is an email****
Hi-

First let me say THANK YOU for sending down the 
new machine. I am up and running.

Except, MS outlook does not appear to be on the 
machine.  Can you add it or do you prefer that I 
use a different email program?

Thanks-
Robin

barbierr@wou.edu

Don hood needs to be admin on new box, as does
Joe's techs. Robin Barbier can ONLY be a power
user.. not an andmin. :)

Called and left a VM updating don on the computer

****This is an email****

 Hey,



Robin cannot work; any progress on her machine? 
it is locked to us but doesn't look like anything 
has happened on it for days. Is there anything I 
can do to help? 


Don
 

Task reassigned to Adam Shinn.

****This is an email****

 Robin Barbier is unable to work because of 
serious problems with her computer. It was/is 
infected by Spyguard2008 and maybe more. I got it 
to limp along enough for her to get her files 
off. I can't get it to run properly, however.



Because we are in Eugene, bringing the box in is 
not easy. Do you have suggestions how we can 
proceed?


ONe possibility I thought might work is for you 
to set up a fresh hard drive and send it to us. I 
can swap them and send you the bad one.


Other suggestions are appreciated. I'm not sure 
if you can remotely work on it.


Thanks,
Don



Don Hood
Project Coordinator
The Teaching Research Institute
99 W. 10th Ave, Suite 370
Eugene OR 97401


541-346-0535
hoodd@wou.edu 

****This is an email****
I still cannot work on my computer and cannot 
even access email.  I am using another machine to 
contact you. If you need to reach me please call 
541-346-0574.

Thanks-
Robin 

She called back, to check up on it.

****This is an email****

This morning VirusRemover 2008 & Spygaurd 2008 
self installed on my machine. It will not let me 
delete them in add/remove programs and is 
repeatedly causing my system to crash.  The 
machine will not start up in safe mode either. 
Can you help???????

 

Robin Barbier