Service Request Ticket - # 29575

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 29, 2008 02:46 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jan 09, 2009 03:40 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Jan 09, 2009 03:40 PM 
Setup completed!
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Audrey Sundkvist Dec 31, 2008 09:10 AM 
Secure CRT and Secure FX need some configuration
at setup. Open the programs with Darin at that time.
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Audrey Sundkvist Dec 31, 2008 09:09 AM 
Ready to be delivered with the following software:
Secure CRT v6
Secure FX
Epson Scan
BI-Query v9
MS Office 07
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Audrey Sundkvist Dec 30, 2008 10:08 AM 
Department of Redundancy Department.
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Audrey Sundkvist Dec 30, 2008 10:07 AM 
I imaged the machine with a basic 755 image and
added the WOU Directory link, V-Key, and PrintKey.
I sent that as an image back to the Ghost server.
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Audrey Sundkvist Dec 30, 2008 10:07 AM 
I imaged the machine with a basic 755 image and
added the WOU Directory link, V-Key, and PrintKey.
I sent that as an image back to the Ghost server.
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Audrey Sundkvist Dec 29, 2008 05:04 PM 
This is on my desk. Ive not done anything to it yet.
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Audrey Sundkvist Dec 29, 2008 04:39 PM 
Task reassigned to Audrey Sundkvist.
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Tricia Flaherty Dec 29, 2008 03:02 PM 
This is the first replacement of the Business 
services machines we will need to build a 
Business Services image with the following for 
all users: Office Pro 2003(some will recieve 
Office 2007 but most will not), PrintKey, V-Key, 
Adobe Reader,  shortcut on desktop to internal 
Directory Lookup
(http://www2.wou.edu:7777/pls/wou2/directory.quick
find.lookup).  Darin will need the following 
specific apps- MS Office Pro Plus 2007 from 
P0068380, BiQuery, Secure CRT, Secure FX, Epson 
Scan for GT-2500+ networked scanner.  I will put 
the Optiplex 755 and its accessories into tech 
inbox #1
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