Service Request Ticket

Service Request Information

CONTACT	Name	Silva, Jaime	Date	Dec 30, 2008 09:15 AM
	Department	Student Health & Counseling Center	Phone	88396
	Location		Email	silvaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050986 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GPPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, AddressMate (they have physical media)
	Wired NIC	00:12:3F:CD:7F:40

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 08, 2009 04:15 PM	I delivered the new machine.	Add Attachment
Audrey Sundkvist	Jan 08, 2009 02:10 PM	New HD and image.	Add Attachment
Adam Wehner	Jan 08, 2009 01:20 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 08, 2009 11:13 AM	Task reassigned to Adam Wehner.	Add Attachment
Audrey Sundkvist	Jan 08, 2009 11:13 AM	I picked up this machine yesterday and gave it to Wehner.	Add Attachment
Joan Guralnick	Jan 07, 2009 09:17 AM	He is in his office right now. He will be available between clients 1030 - 1115 today tomorrow 0800 to 1000	Add Attachment
Cinthya Mendez-Garcia	Dec 31, 2008 04:23 PM	needs this fixed, will not be in his office on monday. called to check on the status of this task	Add Attachment
Sarah Callaway	Dec 30, 2008 09:16 AM	SATA Primary Disk Drive Failure comes up when he tries to start it up. This just started happening today. He is working today and tomorrow and won't be back until Monday.	Add Attachment