Service Request Ticket - # 29596

Service Request Information

CONTACT Name Hagen, Stanley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2008 11:41 AM
Department Business Services Phone 88174
Location Email hagens@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080473[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. J9JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, Epson Scan for GT-2500+ networked scanner, Hummingbird BIQuery,transfer Acrobat 6.0 Pro from P0043980 from W#20030552 12-2008

Wired NIC 00:21:70:6F:EC:37

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Kevin Elmore Feb 10, 2009 10:07 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Kevin Elmore Feb 10, 2009 09:18 AM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Feb 06, 2009 10:41 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Kevin Elmore Feb 06, 2009 10:40 AM 
Is available to receive the new machine on Tues.,
Wed., or Thur. the 10,11, or 12th of Feb.
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Kevin Elmore Feb 06, 2009 10:39 AM 
special software is installed.  When delivering,
uninstall Acrobat 6.0 from the old machine before
setting up the new machine.
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Audrey Sundkvist Jan 05, 2009 12:57 PM 
Named, bound, admined.

Needs special software/hardware: Epson Scan for GT-
2500+ networked scanner, Hummingbird BIQuery, and 
transfer Acrobat 6.0 Pro.
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Audrey Sundkvist Jan 05, 2009 09:53 AM 
I am sending the Optiplex 755 Business Office
image from 12-30-08 to this machine right now.
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Tricia Flaherty Dec 30, 2008 12:06 PM 
In tech inbox #7 with GFA setup form and 
accessories.  Business Services Image with Office 
Pro 2007, PrintKey, V-Key, Adobe Reader, shortcut 
on desktop to internal Directory Lookup 
(http://www2.wou.edu:7777/pls/wou2/directory.quick
 find.lookup)
Additional items for Stan: Epson Scan for GT-
2500+ networked scanner, Hummingbird BIQuery, 
transfer Acrobat 6.0 Pro from P0043980 from 
W#20030552[Edit Inv] which it is replacing
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