Service Request Ticket - # 29599

Service Request Information

CONTACT Name Kinney, Patricia- goes by Susanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2008 12:14 PM
Department Business Services Phone 88958
Location Email kinneys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080474[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 19JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380

Wired NIC 00:21:70:6F:CE:0D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Jan 26, 2009 02:37 PM 
speakers where plugged into wrong port on comp.
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Richard Kavanagh student Jan 26, 2009 02:29 PM 
Dale has already installed office 2007 but she is
having an issue with her sound that I'm going to
go check out.
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Richard Kavanagh student Jan 26, 2009 02:28 PM 
Task reassigned to Richard Kavanagh.
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Chris Marsaglia Jan 22, 2009 09:41 AM 
Susanne Kinney discovered that office 2007 was 
not installed. She needs that done immediately. 
Dale is needed or someone.
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Dale Goodell Jan 21, 2009 04:04 PM 
Setup completed.  Issues with networked Epson
scanner; assigning that to Adam.
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Audrey Sundkvist Jan 05, 2009 12:58 PM 
Named, bound, admined.

Needs special setup: Epson Scan for 
GT-2500+ networked scanner. (Download and install
driver from Epson.)
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Audrey Sundkvist Jan 05, 2009 09:54 AM 
I am sending the Optiplex 755 Business Office
image from 12-30-08 to this machine right now.
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Tricia Flaherty Dec 30, 2008 12:20 PM 
This is in tech inbox #8 with GFA setup form and 
accessories
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Tricia Flaherty Dec 30, 2008 12:15 PM 
Business Services Image with Office Pro 2007, 
PrintKey, V-Key, Adobe Reader, shortcut on 
desktop to internal Directory Lookup 
(http://www2.wou.edu:7777/pls/wou2/directory.quick
 find.lookup)
Additional items for Susan Kinney: Epson Scan for 
GT-2500+ networked scanner
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