Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Dec 30, 2008 01:14 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080476 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	BBJNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:CE:DF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Feb 03, 2009 09:23 AM	Fixed PGP program for her. Setup is complete.	Add Attachment
Dale Goodell	Jan 22, 2009 03:45 PM	Task reassigned to Mike Soukup.	Add Attachment
Dale Goodell	Jan 22, 2009 03:45 PM	Machine delivered. Worked with Michael Soukup to install the specialized applications; reassigning this task to Michael to finish the details.	Add Attachment
Audrey Sundkvist	Jan 06, 2009 12:47 PM	Imaged with Optiplex/755/Business Office image. Named, bound, and admined. Needs additional software setup.	Add Attachment
Tricia Flaherty	Dec 30, 2008 01:36 PM	Tech inbox #10	Add Attachment
Tricia Flaherty	Dec 30, 2008 01:32 PM	Tech inbox # with GFA form and accessories Business Services Image with Office Pro 2007, PrintKey, V-Key, Adobe Reader, shortcut on desktop to internal Directory Lookup (http://www2.wou.edu:7777/pls/wou2/directory.quick find.lookup) Additional items for Dona Vasa: MS Office 2007, Perkins Data Prep, FTP w/ PGP encryption for credit bureau files, ED Express, ED Conn replaces W#20030550	Add Attachment