Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Dec 31, 2008 10:18 AM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071111 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MWZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:50:04:AF
	Wireless NIC	00:1E:C2:C5:C9:2D
	Bluetooth NIC	00:1E:C2:99:40:2A

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 05, 2009 11:58 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 05, 2009 11:58 AM	I helped Ike reset his password (his network and email passwords were different) and I walked him through storing documents on his MyDocuments network drive. I also gave him verbal instructions on how to connect to the terminal servers and access the same data via a Windows machine.	Add Attachment
Kevin Elmore	Jan 05, 2009 11:57 AM	Task reassigned to Kevin Elmore.	Add Attachment
Kevin Elmore	Jan 05, 2009 11:57 AM	I just talked with Dr. Nail and he said the issue was resolved.	Add Attachment
Audrey Sundkvist	Jan 05, 2009 11:56 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Kevin Elmore	Jan 05, 2009 10:46 AM	Task reassigned to Kevin Elmore.	Add Attachment
Sarah Callaway	Dec 31, 2008 10:20 AM	He would like someone to call him and set up a time, or something, soon, so that he doenst have to spend new years eve waiting for the call. He wants to be able to remote desktop in from his personal Mac to his school computer.	Add Attachment