Service Request Ticket - # 29616

Service Request Information

CONTACT Name Soukup, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 31, 2008 10:24 AM
Department University Computing Solutions Phone 88638
Location Email soukupm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080586[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag HC23TH1 Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. HC23TH1 Location was Mario Torres-Mora, FA

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, transfered from W#20030415 Adobe Acrobat 8.0 Pro from P0064755, Adobe CS4 from P0068583 downgraded to Contribute 3 installed 12-2008

Wired NIC 00:21:70:48:9F:96

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Kevin Elmore Feb 13, 2009 01:17 PM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Feb 13, 2009 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn Feb 09, 2009 02:45 PM 
ghost image is under optiplex 755 called
"Financial Aid 2-9-09"
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Adam Shinn Feb 09, 2009 02:44 PM 
I dumped this image on ghost today it should be
ready to go
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Brian Witt Feb 09, 2009 09:24 AM 
What is the status of this?
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Dale Goodell Feb 06, 2009 02:35 PM 
Ghosted machine with base image in early January
and gave to Michael.  He has completed the
software installs and has given to Adam to image
for distribution.
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Tricia Flaherty Dec 31, 2008 10:57 AM 
I will put it ...ummm  I'm running out of room!  
okay It is on counter in ITC008 come see me if 
you have trouble finding it
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Tricia Flaherty Dec 31, 2008 10:26 AM 
This is for making the image that will need to be 
on all Financial Aid machines, After giving it a 
basic campus faculty/staff image with Office Pro 
2003 hand over to Mike Suokup so that he can put 
on the software needs that are specific to 
Financial Aid.  It will then need to have its 
image saved so that it can be distributed to 
Financial Aid staff in their GFA replacements
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