Service Request Ticket - # 29618

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 31, 2008 10:30 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact scallaway06@wou.edu 88925

Tracking

Entered by Date Memo
Sarah Callaway
Email

Public
Entered by Date Memo
Sarah Callaway Dec 31, 2008 10:43 AM 
Task reassigned to Sarah Callaway.
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Sarah Callaway Dec 31, 2008 10:43 AM 
Its working now, closing the task
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Sarah Callaway Dec 31, 2008 10:41 AM 
Now she cannot log in to thin client at all.  She 
says it 'tries' to start working but fails when 
she logs in.
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Sarah Callaway Dec 31, 2008 10:33 AM 
Adella Aguilar student worker reported this issue
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Sarah Callaway Dec 31, 2008 10:32 AM 
She was using this thin client, it crashed on 
her, and when she started in again it said it 
says the file is locked out.
I drive/councelling service/anonymous report 
form - its a publisher document
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