Service Request Ticket

Service Request Information

CONTACT	Name	Sprague, Alice	Date	Dec 31, 2008 03:09 PM
	Department		Phone	88139
	Location		Email	spraguea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070982 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4TFYBG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066182 installed as Office Pro 2003
	Wired NIC	00:1E:C9:76:E3:E7

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 02, 2009 10:21 AM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Jan 02, 2009 10:20 AM	She is good to go.	Add Attachment
Sarah Callaway	Jan 02, 2009 08:30 AM	She is here all day today, she doesnt know what her availability is on Monday.	Add Attachment
Richard Kavanagh student	Jan 02, 2009 08:27 AM	Called and left a voice mail asking for availability.	Add Attachment
Richard Kavanagh student	Jan 02, 2009 08:26 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Teresa Hutchinson	Jan 02, 2009 08:12 AM	Alice also said to mention that the priority is that she is working on payroll and that is the reason for the rush.	Add Attachment
Teresa Hutchinson	Jan 02, 2009 08:11 AM	I just talked to Audrey, they are short staffed in the back and she will get to the service request asap and make it a priority.	Add Attachment
Cinthya Mendez-Garcia	Dec 31, 2008 03:22 PM	Also would like someone to give her a call before heading over.	Add Attachment
Cinthya Mendez-Garcia	Dec 31, 2008 03:22 PM	she called back saying her computer is not letting her get into banner. Says the warning messages keep poping-up. says she is working on payroll and needs to have this fixed for today.	Add Attachment
Cinthya Mendez-Garcia	Dec 31, 2008 03:10 PM	gets multiple messages sophos telling her internet is experiencing suspecious behavior patterns. gets warning of 15 infections found. her available hours are 8am-5pm.	Add Attachment