Service Request Ticket - # 29637

Service Request Information

CONTACT Name Henderson, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 02, 2009 01:49 PM
Department Athletics Phone 88486
Location Email hendersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030407[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 2.80GHz
Serial No. GMHJ141 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0045604 installed as Office XP Pro

Wired NIC 00:0C:F1:8C:35:89

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Jan 05, 2009 07:17 PM 
Fixed.
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Brian Berkley Jan 05, 2009 12:43 PM 
Task reassigned to Michael Ellis.
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Brian Berkley Jan 05, 2009 12:43 PM 
can you change the email from hendersonj@wou.edu
to hendersj@wou.edu
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Brian Berkley Jan 05, 2009 12:42 PM 
WOU LDAP user admin (v3.1.12)
Running in USERCHECK mode, taking input from
command line and/or interactively
done.
1 CHECK_USER: Chipper account existed for user
hendersj.
SETUP_HOMEDIR: Home directory
/nfs/cougar/homeg/hendersj already exists.
SETUP_HOMEDIR: public_html symlink already exists.
SETUP_HOMEDIR: Data directory
/nfs/cougar/homeg/hendersj/hendersj already exists.
SETUP_HOMEDIR: public_html directory
/nfs/cougar/homeg/hendersj/hendersj/public_html
already exists.
SETUP_HOMEDIR: Blog directory
/nfs/cougar/homeg/hendersj/hendersj/public_html/blogs
already exists.
SETUP_HOMEDIR: Blog archive directory
/nfs/cougar/homeg/hendersj/hendersj/public_html/blogs/archives
already exists.
CHECK_USER: MASH Domain account existed for user
hendersj.
GET_MAIL_ALIASES: getting aliases...
GET_MAIL_ALIASES: Done.
User's email alias (hendersj@sundown.wou.edu) existed.
Processed 1 users in 0:03.
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Brian Berkley Jan 05, 2009 12:41 PM 
hendersj@wou.edu
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Brian Berkley Jan 05, 2009 12:12 PM 
Sent email.
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Sarah Callaway Jan 02, 2009 01:50 PM 
She is trying to update her webpage and cannot 
access her P drive from this computer.
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