Service Request Ticket

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Service Request Information

CONTACT	Name	Bruce, Eric	Date	Jan 04, 2009 12:41 PM
	Department	College of Education	Phone	88075
	Location		Email	brucee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040085 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5 20in 1.8GHz SuperDrive # Z096
	Serial No.	sqp5120gqpnz	Location	PDR
	CPU	G5-Dual 2GHz
	OS	Unknown	Software
	Wired NIC	00:0D:93:56:67:C8

TECHS	Submitted by	Adam Stubblefield	Contact	astubblefield08@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Jan 13, 2009 01:08 PM	Mac G5 is installed and running properly	Add Attachment
Jeff Sawyer	Jan 13, 2009 11:19 AM	We can go to the main ed building office and one of the office attendants will let us in during any time of the day.	Add Attachment
Octavio Cervantes	Jan 13, 2009 08:54 AM	He called back and said that he received a call saying his computer was ready to be returned. He is available today at 11am to 11:30. And tomorrow at 11:00am to about 12:30pm.	Add Attachment
Adam Shinn	Jan 12, 2009 07:25 PM	computer is finally up and running fine! Will deliver tomorrow morning	Add Attachment
Adam Shinn	Jan 12, 2009 12:08 PM	called and left a VM updating him on the machine	Add Attachment
Adam Shinn	Jan 12, 2009 12:06 PM	Mobo needs to be swapped also. taking it out of the machine I took the PSU out of.	Add Attachment
UCS Tech	Jan 12, 2009 08:02 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Jan 12, 2009 08:02 AM	Called and left VM	Add Attachment
Cinthya Mendez-Garcia	Jan 09, 2009 01:07 PM	Adam Shinn just called said computer is ready to be delivered the computer is under Adam Shinn's desk	Add Attachment
Adam Shinn	Jan 08, 2009 02:55 PM	PSU has been swapped. WIll deliver tomorrow morning.	Add Attachment
Adam Shinn	Jan 08, 2009 12:31 PM	Machine has no warranty left.	Add Attachment
Adam Shinn	Jan 07, 2009 03:00 PM	Called to update him, letting him know we believe it to be the PSU. Told him if he had any questions to call us back.	Add Attachment
Adam Shinn	Jan 07, 2009 02:58 PM	lol... Ext 8-8925 is UCS...	Add Attachment
Casey Sonflieth	Jan 07, 2009 11:05 AM	He came in to see how it is going with his computer. call him to let him know. Ext: 8-8925	Add Attachment
Adam Shinn	Jan 06, 2009 01:04 PM	pulled the machine because I believe the PSU is bad in it. looking into it now.	Add Attachment
Jeff Sawyer	Jan 06, 2009 11:30 AM	He will be in his office from 10am-1pm tomorrow. Chris is upstairs in the main Ed office upstairs to let you in, Mr. Bruce says we can go in anytime.	Add Attachment
Adam Shinn	Jan 05, 2009 09:01 AM	stopped by, but no answer. Will call and leave a VM in a min.	Add Attachment
Adam Shinn	Jan 05, 2009 08:21 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Stubblefield	Jan 04, 2009 12:42 PM	checked cords to moniter, turned off the power strip, and still nothing wiill come up.	Add Attachment